Standard Bank Mobile

I'm having a very big problem with Standard bank mobile. Standard bank network is showing me flames. My phone network stopped working last week Thursday and on Saturday I wrote a DM on twitter to Standard bank explaining my problem and they responded by giving me an email and number to contact regarding this matter. On Monday morning I sent an email to standard bank, and a guy by the name Mondli responded, he asked me what was the problem with my sim card and i told him that there is no service. and this his response; I trust you are well. Please note that upon investigation we found your line to be provisioned on the network as it goes to voicemail when called. Kindly do a hard reboot and a manual network search.

And I did just that but there was still no service / network.

He then told me that they are sending a new sim card, I should send them my address and I did just that.

On Tuesday I then decided to visit the branch and they gave me a new sim card, we called the mobile centre and there was a guy who was assisting me told me that there was a problem with doing a sim swap and his doing an investigation on it and will call me once everything is sorted, so I gave him an alternative number where he could contact me on. He called me and told me that my sim card has been activated and i should insert it in my phone. I did that only to find out that the sim card is not working. I called their call centre in the morning and they told me that they will investigate and it might take 24 to 48 hours. There was a ewallet payment which came through on that number the standard bank mobile number, so I called the person and asked him to reverse the money and make the ewallet via his number. he tried to reverse the money only to find out that the money has been withdrawn and he called the number and someone else answered. I also made a phone call and a lady answered and I asked her, how come you using my phone number and she said "standard bank gave me this number". I called standard bank again and the lady I spoke to that they wouldn't give anyone number a mobile number that has been sim swapped from another network and I told her that they just did. She told me that she'll investigate and the investigation will take up to 24 to 48 hours or it could even take 5 working days.

I then wrote an email to Mondli Zulu, he never responded till today. And my contact number is still in use.