DC
Dylan C
1 reviews | Active since Jun 2009
28 Sept 2020, 13:30
Standard Bank Mobile Banking App Hacked
Having been a customer of Std Bank for over 25 years, I am swiftly moving on. My fiance's phone was ****** and her banking app hacked (she uses Face Recognition) and despite us blocking the Sim with the Cellphone company and blacklisting the phone, the ********** managed to bypass Std Bank security on the App and clean out every cent in her accounts (Credit Card, Current Account and Home Loan Access Bond). Standard Bank are refusing to protect us and will not pay out the funds ****** - in excess of R200 000. They are now holding her responsible for their and Cellphone company's incompetence and making a further victim of this crime.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Sept 2020, 15:45Hello Dylan
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply28 Sept 2020, 15:45
Official
Hello Dylan
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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DC
Dylan C's updateReviewer Update
06 Oct 2020, 09:41Unfortunately, your complaints resolution department is as unempathetic as the ***** department and is now forcing us to go the Ombudsman route and possibly legal. We continue to be the victims of the poor Std Bank security on their app.
DC
Dylan C's update06 Oct 2020, 09:41
Reviewer Update
Unfortunately, your complaints resolution department is as unempathetic as the ***** department and is now forcing us to go the Ombudsman route and possibly legal. We continue to be the victims of the poor Std Bank security on their app.
Standard Bank's replyOfficial
09 Oct 2020, 15:54Hello Dylan
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's reply09 Oct 2020, 15:54
Official
Hello Dylan
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's replyOfficial
12 Oct 2020, 11:41Hello Dylan
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply12 Oct 2020, 11:41
Official
Hello Dylan
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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