AP
Aden P

1 reviews | Active since Jan 2022

10 Jan 2022, 11:20

Standard Bank Mobile

I'm really disappointed with Standard Bank Mobile ripping us off with to good to be true Router Contracts. Ive just enquired this morning how much I owe on my Router Contract. Not knowing I've skipped my Routers Premium that is R69 a month plus R138 extra data for December 2021. I thought I paid that amount but, found out the amount was never debited. I was told this morning that I owe Standard Bank Mobile R695.51 which does not make sense to me. I've not requested any extra data the month of January 2022 since I still had data left from December 2021. When I calculated I need to pay Standard Bank Mobile R276.51 for month of January by the 20th. I have no clue how I'm being billed almost R700. The I'm being told for my personal number also with Standard Bank I owe them almost R300 that also don't make sense because the simcard is damaged and I last used it early December. It's in my wallet I tried it many times but, all the phones I'm using is saying No Simcard. I will cancel my Standard Bank Mobile Contract very soon.

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Replies (3)
Standard Bank
Standard Bank's reply10 Jan 2022, 12:01
Official
Hello Aden
   
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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AP
Aden P's update11 Nov 2022, 04:43
Reviewer Update
No they haven't since you posted in April.
Standard Bank
Standard Bank's reply11 Nov 2022, 07:57
Official
Good Day Aden

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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