Standard Bank Mobile are *********** *******

Standard Bank Mobile : Absolute disappointment.

I was coerced in to taking out a contract that i did not really need but took it out for my son. When i took out the cover i advised the consultant that if i take this i do not want surprise bills and requested that it should be taken out as top up contract.

After my first months bill it was evident they did not listen to me, i called in only to find out that i had a spend limit, which i told them i did not want as i wanted it to be a top up contract, once the airtime and data that was purchased from the bank fees i get back the account would need to be topped up. So they apologised and then ensured the spend limit is R0.00. This was in may 2021

I 2-3 months passed and i received another surprise bill and then went back to check it seemed 2 of the 3 months it was on a spent limit, i then called in and they said they apologise they see it was requested to go to R0 and it was changed but for some reason it went back to a spend limit. I spoke to Wassim, who advised it would be investigated and i would be refunded. He then called me back 19 days after my complaint to advise that i would received a refund.

Needless to say i receive my October bill and its over R1600, how does this happen if i mean to have a spend limit of R0.00. this would mean i pay for contract, the device and that is it, I called in and spoke to Thami who advised he would investigate and get back to me and that the previous matter was not finalised as i was advised by Wassim,

I am utterly disgusted by the service and incompetence of Std Bank Mobile, i want this resolved within next 48 hours and i want my money refunded, i do not want to be credited

You have breached this agreement and trust by not providing me with the service and security i requested when i signed up for this contract