MF
Matthew F
1 reviews | Active since Oct 2020
17 Aug 2021, 13:08
Standard Bank Mobile App: Garbage. Crashes continually.
The recent update to the Standard Bank app now causes the app to crash immediately and repeatedly on my phone. Please fix!! I have a Huawei P10 lite and cannot continue to be a Standard Bank customer, without this app on my phone.
Plus, I have just read a number of negative reviews regarding the Standard Bank app - and the pathetic responses from the bank - with customers being repeatedly told to uninstall the "Huawei Mobile Services" app in order for the Standard Bank app to work. In case you didn't know... it is IMPOSSIBLE to uninstall software that comes bundled with a phone and it's rather embarassing for all at Standard Bank, that seemingly, you do not know this!
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Standard Bank's replyOfficial
18 Aug 2021, 15:29Good day Matthew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Standard Bank's reply18 Aug 2021, 15:29
Official
Good day Matthew
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******