RS
Robyn S

1 reviews | Active since Mar 2018

01 Mar 2018, 15:07

standard bank mobile app

standard bank mobile app- the reason for an app is for convenience - but i cant understand how standard bank app is always giving Technical errors when you trying to purchase data, electricity. it creates inconvenience, when theres a problem with it all the time. and then they expect customers to phone their call center and hold and be transferred 10 times to go to the correct department. They a national bank- have a app that works please

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Replies (2)
Standard Bank
Standard Bank's reply01 Mar 2018, 15:24
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Mar 2018, 16:00
Official

Dear Robyn Sampson

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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