KT
Kobus T
1 reviews | Active since Jul 2021
01 Jul 2021, 16:28
Standard Bank Mobile app
SB mobile app has let me down on numerous occasions as it is very counter intuitive how it changes accounts between viewing balance and paying. One reviews your balance of one account and when paying you have to SALECT the SAME account as they DECIDE which is the default account for paying. I have logged numerous complaints about this with no response. Sadly, after 45 years, you are going to loose a customer...
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Standard Bank's replyOfficial
02 Jul 2021, 04:51Hello Kobus,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply02 Jul 2021, 04:51
Official
Hello Kobus,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***