Standard Bank Mobile a waste of time

Item: Standard Bank
Rating: 1
Author: Shir G

STANDARD BANK MOBILE

What a dame waste of my time and money. They call and offer you all these bells and whistles and how they will have it delivered to your door and it will be activated on arrival etc. Bull **** they don't even respond to the support email address they have on the website. Standard bank should stick to banking and not offer individuals mobile solutions if they cannot offer a service. I have been billed for 2 months for a sim that that could not even get delivered on time and then further to that problem its still does not work it keeps saying sim not activated. I want standard bank to cancel this SIM and refund my money they don't answer there mobile call center or answer the emails I have sent. maybe now I will get a call to sort this out

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Replies (1)

Standard Bank's replyOfficial

29 Jul 2021, 21:50

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply29 Jul 2021, 21:50

Official