FR
Frederick R

1 reviews | Active since Mar 2017

04 Aug 2020, 19:34

Standard Bank Mobile a ****!

Standard Bank Mobile is an absolute waste of time and money. What appears to be a good deal quickly becomes an endless money wasting pit. I used their online platform to set my billing type to Topup, but due to a system error (?) on their side is says that I have a spend limit and that the billing method is not on Topup. What should have been a relatively cheap cellular contract quickly became very expensive due to their system not working properly. Even after contacting them by email and receiving confirmation that my billing method was changed to Topup on the 2nd of July, they kept on billing me for R311 for costs incurred thereafter. This is an absolute **** and I cannot recommend Standard Bank Mobile to anyone.

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2020, 23:43
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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