Standard bank mobile a "****"

Item: Standard Bank
Rating: 1
Author: Modikwe R

I am also a victim of the standard bank mobile "****" whereby I received no data in March but got charged R468 for usage. I then removed the sim card from my phone and therefore never used it since. I have however been charged R466 in April despite not using their service. The dilemma is that one cannot reverse these charges and it is also impossible to cancel this agreement since their call centre is closed due to the covid-19 lockdown.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

30 Apr 2020, 04:38

Hello Modikwe

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
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Standard Bank's reply30 Apr 2020, 04:38

Official

Hello Modikwe

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********

Modikwe R's updateReviewer Update

05 May 2020, 19:12

Good evening
Thank you very much for the positive response Standard bank.This is much appreciated.
I have been contacted by a consultant from the Standard bank mobile and everything has been clarified to my satisfaction.
Kind regards,Modikwe

Modikwe R's update05 May 2020, 19:12

Reviewer Update

Standard Bank's replyOfficial

06 May 2020, 10:21

Dear Modikwe

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 10:21

Official