MF
Michael F

1 reviews | Active since Feb 2019

05 Feb 2020, 17:59

Standard Bank mobile

Standard bank mobile.... given me a call telling me there is products on the line with regards to my cheque acount. After trying to hear the caller over the Call center that sounds like a kinder garden in background i said i did not want any products, After putting down the phone i got a call back telling me to go into the bank to find out why they are calling me.

As there are constantly so many issues with call centre agents calling to try offer credit cards or added services on your account i find that it is an issue for someone to call me back and tell me after asking a second time if they are trying to sell me a product to go into the bank to find out why they are calling me.

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Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2020, 07:06
Official
 
Hello Michael

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
********** 
********** (fax)
*********** 
Standard Bank
Standard Bank's reply25 Feb 2020, 13:11
Official
Dear Michael Fourie

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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