WV
Wikus V
1 reviews | Active since Jun 2009
12 Mar 2020, 07:22
Standard Bank Mobile
I made the mistake to switch to standard bank mobile. It took more than a week to get my logon to the web site to work. The web site is offline most of the time, with a "Our site is currently unavailable, we are working tirelessly to resolve the issue" ...... whatever.After a month I still do not have internet access (8GB data available). Numerous calls and no response. The cell phone reception is the worst. Can't wait for the reverse port to go through to MTN.
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Standard Bank's replyOfficial
16 Mar 2020, 23:09Dear Wikus
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Mar 2020, 23:09
Official
Dear Wikus
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***