NM
Nthabiseng M
1 reviews | Active since Jun 2020
03 Jun 2020, 09:23
Standard Bank Mobile
Hello Peter
A telemarketer contacted me selling the standard bank mobile sim. I was meant to pay R49 and receive airtime worth my bank charges. The first month i was charged R400, the following month R1500.00 I called in to cancel the services and stopped using the sim card. Now in May R1456 has been deducted from my account. I contacted standard bank mobile on Monday 01/06/2020 and i was told that i would recieve a usage report for the months. To date there mo feedback was provided, i have tried calling several times but the calls are not answered.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jun 2020, 16:38Dear Nthabiseng Mohobela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jun 2020, 16:38
Official
Dear Nthabiseng Mohobela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
04 Jun 2020, 14:37Dear Nthabiseng
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Jun 2020, 14:37
Official
Dear Nthabiseng
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Kind regards
Complaint Resolution Centre
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***********
**********
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Standard Bank's replyOfficial
17 Jun 2020, 12:00Dear Nthabiseng
Please be informed contact has been made with you and this matter has been resolved.
Kind regards
Please be informed contact has been made with you and this matter has been resolved.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Jun 2020, 12:00
Official
Dear Nthabiseng
Please be informed contact has been made with you and this matter has been resolved.
Kind regards
Please be informed contact has been made with you and this matter has been resolved.
Kind regards
Complaint Resolution Centre
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***********
**********
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