Standard Bank mistreatment of the elderly

Mall@Carnival Branch in Brakpan... absolutely ***********. My mother, a senior citizen, lost her phone. She then blocked her phone and subsequently opted to do the same with her card. They did not give her a temporary debit card. They said theyd order the card and will arrive the following week. When she went to the bank today, they failed to assist as they said they forgot to order the card. She has no access to her money nor can she use her banking app.