1 reviews | Active since Aug 2025
Standard Bank mistreatment of Private banking customer who is a reputable scientist
Standard Bank mistreatment of Private banking customer who is a reputable scientist:
@StandardBankSA has repeatedly deleted unread emails from a PhD-holder battling genetic illness while refusing to: 1. Acknowledge NCR's review of customer status 2. Honour magistrate's rescindment order
**Violations:** ✓ **Section 27 Constitution** (Healthcare access): Ignored medical hardship evidence with attached lab reports ✓ **CPA Section 54(1)(b)**: Unfair ************** against vulnerable consumers ✓ **CPA Section 72**: Systemic non-response to documented communications ✓ **Section 26 Constitution**: Housing rights impeded via invalid red flags
**Evidence Ignored:** • Magistrate rescindment confirmation confirming no red flag • Genetic disorder diagnosis + medical bills
**Demand:** 1. Immediate case escalation to EXECUTIVE OFFICE 2. Written apology for email deletion 3. Correction of incorrect flags
The leadership copied were: To: *** *** <***>; *** <***>; Govinden, Ivan I <***>; *** <***>; *** <***>; *** <***>
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Documented Institutional Failures
1. Inter team Chaos
- Different teams providing contradictory information about Home Loan department autonomy
- Zero designated contacts for the different issues at each team
2. Broken Promises
- applications in limbo
- NCR-validated red flag removal (2014) still not processed with actionable steps only being performed by us the customers
3. CPA/Constitutional Violations
- CPA Section 74(1): Failure to maintain accurate records
- Section 27 Constitution:Medical hardship ignored despite ***x diagnosis evidence
- Section 34 Constitution: Denial of fair administrative action
Plea for tangible feedback and apology for institutional negligence on our initial request a year ago.
Documented Institutional Failures
1. Inter team Chaos
- Different teams providing contradictory information about Home Loan department autonomy
- Zero designated contacts for the different issues at each team
2. Broken Promises
- applications in limbo
- NCR-validated red flag removal (2014) still not processed with actionable steps only being performed by us the customers
3. CPA/Constitutional Violations
- CPA Section 74(1): Failure to maintain accurate records
- Section 27 Constitution:Medical hardship ignored despite ***x diagnosis evidence
- Section 34 Constitution: Denial of fair administrative action
Plea for tangible feedback and apology for institutional negligence on our initial request a year ago.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for updating your records and resolving this matter. Best wishes
Thank you for updating your records and resolving this matter. Best wishes
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***