Hellopeter
Share Your Experience
jJ
john J

1 reviews | Active since Aug 2011

11 Oct 2021, 11:50

Standard Bank Mistake

I recieved 3 settlement letter for my different acounts and the discount was big . This was July 2021 so I made a plan to get the money together and now October when I phoned again for a settlement they informed me that that amount was a R 18 000 mistake the system made . I told them it is not my fault , then the guy told me btw it expired and I told I am aware of this but I want to settle and give me the same amount it is not my fauld STANDARD BANK has problems with thier system the last few years.

I want that same amount I was given and want to pay it , this was a official Standard Bank letter send via email and if I had the money then I would off paid it there and then so please let me pay that and I wont owe Standard Banke anything.

Please get back regarding this because I did leave messages for someone senior to phone me back but Im still waiting!!!!!

0
Replies (3)
Standard Bank
Standard Bank's reply12 Oct 2021, 04:59
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
jJ
john J's update19 Oct 2021, 08:26
Reviewer Update
Morning

It has been more than a week later and still no one phoned me regarding the mistake Standard Bank make , for Standard Bank we are only a number and a income there is no client service.You guys made a mistake and now you dont want to man up to it!!!!!
jJ
john J's update25 Oct 2021, 11:27
Reviewer Update
I recived a reply on 12 October 2021 regarding my post and that was that , still no other responce!!!! What do I need to do to get a awnser ? Do i have to take Standard Bank to the Ombusman or NCR to get a reponce . It like I said there is no client service we are seen as a number and a income for Standard bank that is all!!!!!!