Standard Bank misleading their clients - Payment Holiday request declined

Item: Standard Bank
Rating: 1
Author: Burton H

As per Standard Bank's website they stated that all clients who;s account are up to date as at 31st March 2020 would qualify for a payment holiday. I have ensured that my accounts are up to date and have app**** for a payment holiday only to be told that my request has been declined. I am seriously frustrated at Standard Bank who mislead their client and I find this totally unacceptable.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

03 Apr 2020, 14:37

Dear Burton

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply03 Apr 2020, 14:37

Official

Dear Burton

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Burton H's updateReviewer Update

08 Apr 2020, 09:31

5 days later and still no response. I am requesting one months payment holiday, nothing more?

Burton H's update08 Apr 2020, 09:31

Reviewer Update

5 days later and still no response. I am requesting one months payment holiday, nothing more?

Standard Bank's replyOfficial

20 Apr 2020, 06:45

Dear Burton

This matter has been resolved.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply20 Apr 2020, 06:45

Official

Dear Burton

This matter has been resolved.

Kind regards

Complaint Resolution Centre

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