JP
Jacques P

1 reviews | Active since Apr 2018

13 Apr 2018, 17:00

Standard bank misleading promises

Took out a personal Loan on Tuesday and was approved by am, they said it was approved and will be paid out within 48-72 hours. After numerous calls 72 hours later no one can give me an answer and its so frustrating. Service and promises is pathetic and misleading a client. Easy to take debit the amounts when ive been a loyal customer for years but service is bad

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Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 08:19
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.


We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply16 Apr 2018, 15:23
Official

Dear Jacques du Preez

Thank you once again for your posting.

I refer to our telephonic conversations and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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