Standard bank might be ******** you.

Standard bank service is appalling, I am a "prestige client" and pay for this title, however the service got bad with the closure of some branches but now I am disgusted. I have been having bad service and dealing with it as best as I could but now that they are taking almost a month to resolve a R120 transaction is really irritating. I load airtime using the standard bank app, without checking what my balance was, when I get a notification message from my service provider I assume all is in order. However the last two transaction I loaded did not appear and I noticed because I needed to make an important call immediately. I then followed up with MTN and was told that they did receive the money and can see that my airtime was not loaded but they have sent the instruction to Standard bank to top me up. I asked for a reference to give to standard bank so that they can deal with the as fast as possible, I logged a call first week of Jan and the feedback I got yesterday is that my request is still in progress??? really, how hard can it be to load airtime?! Also why do I only get my status feedback only when I ask?, Now my main question is how many times have I loaded airtime and it was not loaded and I did not notice???? also how many other people are experiencing the same thing and they are not aware?? we are being ****med and because STD bank is gaining why act fast to resolve it? So now Standard bank just takes people's money and not honor the transaction/request and it is okay, they will attend to it when it suits them.