Hellopeter
Share Your Experience
MS
Miguel S

1 reviews | Active since May 2018

03 May 2018, 09:42

Standard Bank messes my credit rating with their error

I’m getting married this year in August and decided that I wanted to purchase a house. I started the process in April so that if the transfers take long, I’ll still have the house before the wedding to move in and/or do maintenance if needed. When the bond originators sent my papers to all of the banks, they all declined it, INCLUDING STANDARD BANK WHEN THE ERROR WAS THEIRS. When I went to see why, I found that a vehicle that got settled with standard bank two years ago was still showing up on my credit score and giving me a really bad score. Since settling the vehicle, I have registered it in my name and recently even sold it. I logged an issue with standard bank on the 11th of April 2018 and yet I’m still having this issue. Now my window to get a bond is drawing near but I cannot do anything due to standard banks mess up.

0
Replies (2)
Standard Bank
Standard Bank's reply03 May 2018, 11:13
Official

Dear Miguel Dos santos

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

***

***

MS
Miguel S's update09 May 2018, 17:22
Reviewer Update
As of today the matter has still not been solved. Was contacted by Nkululeko Sithole, complaints consultant, to solve the matter. Was emailed today that I have to call ITC as there is a dispute. Called to find out why if the matter has to be cleared with Experian and not ITC as on ITC the vehicle is not showing. Called ITC anyway and was told by ITC that there is no dispute logged on their side! So it seems to me that perhaps this was simply another excuse? Emailed and contacted Esther Campher in home loans department on the 24th of April. Was told they would make sure that the matter is sorted and the update would be done with Experian. Emailed on the 25th asking for an update and until today have received no answer. Went into the bank personally on the 2 May and spoke to my personal banker, Fikile Mcunu of Bedford Gardens branch. She called home loans and legal. She logged a ticked ********** 544 and was told that all would be sorted out. Until today have had no follow up from her or any feedback. Christinah Zidaya of Risk Shared services was helpful and sent an email on the 3/5/2018 to Chan-Sam, Patricia Simone PS saying that an escalation request for the update was done on the 11/4/2018 and that it was still not updated and requested them to urgently sort it out.....until today nothing! Called the bond department again today, was told to call the legal vehicle department. Was given 2 telephone numbers to call: ********** 003 and ********** 745 and both of them go to voice mail!! Only one today who tried to help was Lwazi Dlamini of Transactional Banking but then he was told that we have to call legal department tomorrow! So he couldn't help us further. Totally frustrated with the situation!!!