Standard bank messed up systems

Item: Standard Bank
Rating: 1
Author: Mukhtar A

This is crazy tried doing somthing very simple like adding a fix rate to my bond. Thy don't allow to do it at t bank but via call ,called the call center on Friday thy need up and said thy wiĺ call me back Monday at 4 when I called on Monday to follow up the call center said the person finish at 4 then tried to have them call me today between 9-10 thy said they will escalate now i need to have my life stand still waiting because their system is messed up,really regretting working with this bank everything is so long winded

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Sept 2022, 10:17

Good day Mukhtar

This is not the level of service we strive for. We understand your frustration and would like to help.

We can assure you that your matter is now in the right hands.

We would like to get you sorted as soon as possible.

Kind regards
Standard Bank Help Centre
***

Standard Bank's reply06 Sept 2022, 10:17

Official

Standard Bank's replyOfficial

06 Sept 2022, 10:32

Dear Mukhtar Abrahams,

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply06 Sept 2022, 10:32

Official