Hellopeter
Share Your Experience
YE
Yusuf E

1 reviews | Active since Jun 2016

18 Nov 2019, 15:34

STANDARD BANK MESS UP ONCE AGAiN

So I requested Standard Bank to move my due date on my credit card from the 25th to the last day of the month way back in May 2019 as I only get paid on the 25th and sometimes later if over weekend. Whilst failing to do this and sending me e-mail and SMS reminders to pay on the 25th. In the meantime I have been levied with penalty charges for late pmnt. After complaining again and sending my original request of over 5 mths ago, a certain Warren Dix responded 2 days later to tell me that they have now changed it but it will only be effective from December'19. Really **** services as this was not my first request that was botched.... So I simply have to wait till next month whilst they have messed up and I have received another SMS reminder to pay on 25th!

0
Replies (3)
Standard Bank
Standard Bank's reply19 Nov 2019, 05:15
Official
 Hello Yusuf
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
 ********** ********** (fax)
 *********** 
Standard Bank
Standard Bank's reply21 Nov 2019, 10:35
Official
Dear Yusuf Effendi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
YE
Yusuf E's update25 Nov 2019, 09:24
Reviewer Update
And the poor service continues. So Clint Petersen claims to have responded to this review. I have had no mails or telephone call to engage me at all. This is is really baddddd. One would expect, in fact it is the standard of any caring orgainsation who gets escalated to this level to give the customer a courtesy call to acknowledge. Well, not even this has happened. In the meantime, my payment has again become due as they are clearly incapable of changing the due date even being advised (once again) that they have failed once again. I will have no option but to go to CEO level soon as I have had no contact with me....