SH
Shadrack H

1 reviews | Active since Nov 2017

20 Dec 2022, 11:08

Standard bank Mess

Can someone please tell Standard Bank to fix their systems. I am tired receiving calls and messages on a daily bases that my account is in arrears when it's not in arrears. The chat to me for 10min and some even just drop the call after realizing the account isn't in arrears. I am really tired with the incompetence and having a bank that guesses is a red flag.

Standard Bank: MR *** , your Standard Bank account ***7687 is in arrears. To maintain your credit rating, please pay the arrears amount immediately. To discuss your payment options call us on *** or reply 1 to this message to request a call back

I am really tired with Standard bank nonsense. This has been going on for over 7 months and they can't even fix it despite picking their system has issues.

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Replies (2)
Standard Bank
Standard Bank's reply20 Dec 2022, 11:53
Official
Good Day Shadrack

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply21 Dec 2022, 12:11
Official
Dear Shadrack

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. 

If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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