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Amanda D

1 reviews | Active since Nov 2013

14 Jun 2023, 14:08

Standard Bank ****mers and enabling ****mers - blocked my account no communication no reason

I'm a sucker for abuse - Standard Bank has never been able to help me and they enable hackers and ****mers and phishing - plus when you complain the burden of proof is placed on you as the victim. Also, why on earth would you disconnect my Bank Card? Everything has been working fine and all of a sudden from Monday I'm unable to transact and haven't been receiving OTP's - has someone hacked my account AGAIN?? THIS WILL BE THE THIRD time in 4 years that my Standard Bank account has been hacked and money ******. Is this what is currently happening in my account - because I can't even view balances so I have zero visibility on what's happening in my account at the moment. CAN SOMEONE PLEASE CONTACT ME!!! THIS IS ABSOLUTELY UNACCEPTABLE. How do you block someone's account without informing them???? Is there something I need to provide - please tell me! You don't just block my account.

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Replies (3)
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Amanda D's update14 Jun 2023, 14:13
Reviewer Update
Standard bank seems to be enabling thievery from their customers' accounts. No accountablity. No communication. Zero care. They must all be part of it. I'm worried that this block to my account means someone is busy siphoning my money in the back end just like what happened the previous 3 times this has happened with Standard bank in the past. This is totally unacceptable. Can someone please call me or contact me to assist. Am I being ****med again??? I can't tell. I can't access my own banking details and I can't transact using my account at ALL.
Standard Bank
Standard Bank's reply14 Jun 2023, 14:22
Official
Hi Amanda

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply19 Jun 2023, 13:40
Official
Hi Amanda

We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team