gT
graeme T
1 reviews | Active since Oct 2011
08 Dec 2022, 11:11
standard bank merchant services - poor service award
Standard bank merchant card machine services is non existent !
GMA*** logged with umphile 07/12/22 at 2pm
WAS PUT ON HOLD FOR 15 MINS BY MASITHABA?????? Then she cut me off . she forgot about me. …..who can hold for that long without being told tehy are busy trying to escalate the issue ???m
Spoke to nqabe afterwards ? still no resolve ☹
Is anyone at work today ?
I have been holding on ***for over 40 minutes now ????
What a poor show?!!!! Very frustrating . Customers waiting and I have a small query …
Who runs a department like this?
Who can I speak to ?
merchant id : *** Auto world spares , wizard midas
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Dec 2022, 11:20Dear Graeme Todes,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Dec 2022, 11:20
Official
Dear Graeme Todes,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
gT
graeme T's updateReviewer Update
08 Dec 2022, 11:26I KNOW I WONT GET ANY SUITABLE USEFUL FEEDBACK - SAD :(
gT
graeme T's update08 Dec 2022, 11:26
Reviewer Update
I KNOW I WONT GET ANY SUITABLE USEFUL FEEDBACK - SAD :(
Standard Bank's replyOfficial
08 Dec 2022, 11:35Hello Mr. Todes
Thank you for getting back to us. We will ensure that the matter get assigned and that you receive feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us. We will ensure that the matter get assigned and that you receive feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Dec 2022, 11:35
Official
Hello Mr. Todes
Thank you for getting back to us. We will ensure that the matter get assigned and that you receive feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us. We will ensure that the matter get assigned and that you receive feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team