RL
Robert L

1 reviews | Active since Nov 2019

17 Dec 2019, 07:16

Standard Bank merchant services

I am so happy that after 22 years I finally changed back ks. I opened up my personal and business account account at FNB 2 weeks ago.

My 5 new card machines will also arrive within the next 2 days and at almost half the rate that Standard Bank charged me. Without even asking for turnover.

This morning again was a disappointment. I don't care if yesterday was a holiday. My Sunday and Monday card machine cash ups should be in my bank account. Everything is electronic. It is a misuse of clients funds to generate interest in your bearing account. In my eyes I see it as *****. The money does not belong to you. I am sick and tired of excuses because of public holidays. Already I think a disgrace that Sundays card machines only come in at 7h05 on a Tuesday. Now whenever there is a public holiday on a Monday I must wait till Wednsday.

Pathetic!

You should be ashamed of yourselves.

0
Replies (1)
Standard Bank
Standard Bank's reply18 Dec 2019, 05:10
Official
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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