Standard bank merchant services

good day I'm mukesh owner of a small business.i have had a standard bank merchant machine in my store.i canceled it in July for collection on 30 August. standard bank has has only fetched the machine in November. in the interim I am being charged a debit order of R995.x 3 .what is going on very disappointed. it's Xmas I need my money to be refunded in my account and the debit order cancelled .