Standard Bank merchant service

In May I had been to Standard Bank in Overport City for help on a card machine for my little business. I was assisted by Chris, a wonderful man that took his time and explained in detail. We had decided on Blumobi so I contacted the merchant service. I waited long for a response until I had to go back to the bank. The really incredible manager Rajiv had called them and compelled the merchant service to assist. I was referenced to a woman from the Kingsmead branch, after agreeing she came in and documents were signed and ready for process. I was told it would take a max of a week....I was.so frustrated as I had to constantly run after her, email her boss in order to get a response and I honestly feel like she just didn't care....it's over a month and it hasn't been installed. I had contacted them on the 14th June to process my request and had to run after them ever since! On the 15th July after emailing her manager or so she had contacted me to say my application has been denied as my account won't be accepted, yet I had communicated with her several times to ask her if my account will be fine...I am now expected to change to a business account that is an additional R199 a month. I told her on the 19th I couldn't afford the change and she was supposed to get back to me...I had to close my business for over 2 hours this morning to go to the bank to get answers as she did not get back to me. This beautiful soul Janine (Overport City) had assisted me and took the matter further but thanks to this woman in the merchant service I have now given up on the Blumobi. The people of Standard Bank Overport are competent and absolutely incredible! I am just totally totally disappointed with the woman from the Merchant service...after 2 months I now have to go in search for an alternate card system, absolutely pathetic! Apart from being incredibly slow she honestly took ms for granted and simply didn't care to respond. Why do we have to deal with this?!