Standard bank menlyn you can do better

Today I went to standard bank menlyn and I experienced the some the worst service, along with many other customers. I waited for an hour to be assisted for a very small problem (and no I couldn't get it done on their app, and their customer service care line is even worse)

Staff wasn't friendly to anyone, it was like we weren't paying for the service at all. The line got shorter because people were tired of waiting and they left. The gentlemen that was assisting me was not patient and was helping 2 other people while attempting to help me with my problem. I was interrupted by mid sentence just so that he can have a lekker chat with the deliver guy, with that he wasn't even able to finish answering my questions.. he didn't bother to ask wheather I had anymore consurns... I experienced another customer being given even worse service than I received...

I don't know if they are under staffed and over worked but please sort that out because its not pleasant to experienced