Standard bank Menlyn service is bad

I’ve been a Standard Bank customer for 14 years now, now recently I was victim of hijack, abduction ******* but the bank is failing to assist me. On the 28/09/2021 I was hijacked coming from training practice on my home, I was hijacked and kidnapped on gun point and taken to a place I don’t know while blindfolded and they took my phone and demanded I give them my banking app pin and I gave them them a wrong pin, so they tried it and it didn’t unlock so they decided to do a password change since they had my phone and access to my mails and sms. After they gain access to my banking app they started transferring money to their accounts, as they were transferring they lost focus and all went out of the car and left me unattended, I then saw a chance to slowly get out of the car and run for my life as I didn’t know what they were going to go after they finish transferring money since now I will have no use to them anymore. I run to the nearest township and a lady assisted me by hiding me in her home. They drove around with my car in that township looking for me until they gave up. The car tracking company have not yet recovered my car till to date. The community members took the nearest police station to open a case and borrowed me a phone to call and block all my cards. Cutting the long story, I reported the issue to the bank immediately so the Standard Bank assistant I spoke to said that they freezed the perpetrators accounts money was transferred too immediately on the call. Now when I go to the Standard bank Menlyn branch the assistant called the ***** division and they said to tell me that it was my negligence. I am very disappointed the Standard Bank process, they freezed the perpetrators accounts and have information to those account owners now what’s stopping the Standard Bank from recovering my money ? I need answers !!!