CV
Chilene V
1 reviews | Active since Jan 2014
21 Nov 2019, 15:17
Standard Bank Menlyn - no Service at Servicebar!
Every time I visit Standard Bank Menlyn I stand in a massive queue for 30 minutes plus waiting to be helped at the "Servicebar". Today same story. One person on duty, 8 waiting and one client bring helped for the last 10 minutes.
Two ladies went to the manager to inquire about an additional person helping and she just shrugged and said we'll be helped soon. What a pathetic attitude.
It is now another 20 minutes later and only one other person has been helped. 11 people waiting in the queue.
What are you doing about this Standard Bank???
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Replies (2)CV
Chilene V's updateReviewer Update
21 Nov 2019, 15:37Update: It has now been over 40 minutes and I am still standing in tye same queue, not anywhere closer to being helped.
CV
Chilene V's update21 Nov 2019, 15:37
Reviewer Update
Update: It has now been over 40 minutes and I am still standing in tye same queue, not anywhere closer to being helped.
Standard Bank's replyOfficial
22 Nov 2019, 04:11Hello Chilene,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply22 Nov 2019, 04:11
Official
Hello Chilene,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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