Standard Bank Menlyn inefficient and poor management

The queues are endless. Nothing is done about it. Yesterday I went to pick up a new debit card. Reception did not want to let me jump the queue even though I am 60-plus. I phoned and was told that a debit card cannot be delivered. Today the bank was closed. When I had to get the bank to correct their mistake on my client profile some time ago it took about 2 hours - to phone the customer line is useless, you never get through.