Standard bank ... maybe avoid if you are worried about security

to deal with a security issue on their website I waited 20 min for ***** line to answer. They told me they will secure the account. I was then able to do business on the secure account as normal. When I asked for a ref for the number I was told they do not give references for this kind of problem but I must phone the normal number then online banking will help. I dialed the number and was told people may have gone home but hold on. I have now been on hold for more that 30 minutes. All of this to try and hear if this was an problem related to their new web services and apps