mF
mario F

1 reviews | Active since Mar 2009

01 Mar 2018, 12:24

Standard Bank & Mastercard - technical problems leading to hefty charges

Last month I tried to transfer funds from my current account to my Mastercard but the card had been blocked as I went over the limit and was charged a hefty fee because of a returned debit order - my fault - but if my card was not blocked I could have transferred funds at the ATM and not had an increased debit order rejected due to insufficient funds. Today I tried to transfer again from my cheque account to Mastercard and I get an error message of a 'technical problem - try again later'. I can see another hefty fee coming up as I am unable to pay my credit card the second month! I'm leaving for overseas in a few days and I don't have time to play these games Standard Bank.

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Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2018, 13:09
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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