IM
ItumelengDaniel M

1 reviews | Active since Jan 2016

04 Jan 2016, 09:42

Standard Bank Mastercard account ***

On 26 April 2013, I paid a settlement amount of R 285,00 to standard bank. Subsequent to that I received a settlement letter on 20 August, 2013. I have been receiving invoices from standard bank and every time I call they would say we apologise for the inconvenience, please ignore the invoices. I then tried to apply for a car financial assistance from the same bank. I was then told I owe the bank the above mentioned amount and that my name is with standard bank legal. I then tried to get to the bottom of the problem, i was then told by Standard Bank legal that even if the account paid in full my name will remain with legal. I then called all the various divisions and send through the settlement letter as proof, nothing was done. Until i contacted the complaint division which resolved the matter after a month. i received a letter that said we apologise for the inconvenience caused. The bank did not even acknowledge the trauma and the fact that their actions tarnished my name and affected my credit rating. I have banked with the bank for years and had I not app**** for financial assistance I would have not known about the fact that my name is been blacklisted. All I want is to be co

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Replies (1)
Standard Bank
Standard Bank's reply05 Jan 2016, 10:31
Official
Hello itum,

Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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