Standard Bank Mastercard

Item: Standard Bank
Rating: 1
Author: Anton B

I am unemployed. Pensioner. Paid my mastercard credit card in full. Even told them, I can't afford this anymore, very limited income. Even went into Parow branch, ask to have my old credit card details removed. Today around 09h35 received a call from a person named "Selbourne", phoning on behalf of Standard Bank Mastercard. Offering me a credit card, with R150 000 limit. Who authorised Mastercard/Standard Bank to sell my confidential banking details to a third party? Do the financial control act not state that you must run a credit check to see if a person can afford the credit that you offer? How stupid are Standard Bank to offer credit to an unemployed person? How stupid are Standard Bank to allow a third party to sell/offer credit to people that has not been verified/vetted? Really?

Can anybody advise me what legal action can I take?

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Replies (2)

Standard Bank's replyOfficial

12 Feb 2020, 04:55

Hello Anton

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Tshilidzi Mulaudzi

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply12 Feb 2020, 04:55

Official