STANDARD BANK MASTERCARD

<p>I've been trying to get an increase on my credit card as we are travelling overseas. Firstly, I cannot apply for the increase because I'm the secondary cardholder and my husband the main cardholder. So after numerous hours of holding on for someone to help they tell my husband he has to get a form from SARS stating his income etc as we own our own business. That means he has to go stand in queues at SARS. For goodness sake, we have had our business account with Standard for more than 30 years. We hae also had a credit card with them for more than 20 years. Not once, ever, have deafulted on our credit card. Surely they can look at rcords to establish who we are and our credit ratings. I find this totally unacceptable and highly irritating!!! Standard Bank is quick to deduct their ludicrous bank charges, no problem!!!</p> <p>Their call centres are pathetic, staff are useless and that is when someone finally answers your call. </p> <p>I need this limit increase by tommorrow as we are travelling on Thursday, so now what. One thing for sure, I am cancelling all our accounts with Standard on my return. Sick and tired of pathetic service inside and on the telephone. Always have to wait!!</p> <p>After all the security questions they ask before they even know what you want, you'd think that is enough security to approve a credit limit increase!! STANDARD BANK MASTERCARD</p>