Standard Bank Master Card..... Never Never again

Standard Bank Master card .... never never again. Closing my account!!! Last year October I was ****** of all in my handbag in Bangkok. My Standard Bank MasterCard was immediately used for two purchases in a big shopping mall close to where the incident happened. This showed on the logs that Standard bank drew when I returned back to SA 3 days later. I immediately reported this at the police station and have all the documentation to prove this. I could not send the emergency notification to say they must stop my card cause the emergency number to Standardbank was also in the container with all my belongings, my passport, MasterCard, ZAR and overseas money. As soon as I arrived in SA (3 days later) I went to the STB bank in Woodlands to report and stop my MC. After numerous phone calls, being recorded every time, even being told that I must have given my pin code to the person who stole my card and did two purchases immediately after ******, I mean.... me giving my code to an unknown *****. I have struggled for a very long time regarding the ********** purchases on my card which in total was about R14 000-00. Some Nicole Bibby at Standard Bank ***** division was investigating my case and at the end said they are willing to payback only half of the ********** money spend on my card. Well, needless to say, after all these months nothing happened. The fact that purchases could be done on my Standard Bank card, without my pin number shows me that to have a Standard Bank Master card is DEFINATELY Not to be!! I have been paying now for months to get the ********** amount outstanding paid off and as soon as this is done, I will close my account. I am being told I should have contacted them immediately once ******, but how could I do this without contact number sitting in BangKok – Iooked around to see if anywhere a STB to report this, but not there in Bang Kok. Of the conversation with Nicole Bibby, nothing has come out of this, and all my emails to her for the last few months have not been returned. I at one stage phoned the ***** division in Johannesburg a few times with no response at her phone. I asked to speak to her manager, who put me through to her on another contact phone. I asked her what was going on with the payback of half of the ***** spent on my card, and she rep****, she should still have my email address. Well I never received any reply again. I emailed her again from my office email address. Well up to this day, since October last year...... nothing. Therefore Standard Bank is NOT coming to the party....... This just shows to have a master card with them is NOT SAVE. Never mind their customer service. I received a phone call sometime from STD bank client services asking if I am happy with their service. NO was my answer and I told them why. The lady said they will come back to me and can understand why I am unhappy. Well NEEDLESS to say, up to now I have not received the come back call....