1 reviews | Active since Apr 2017

28 Oct 2020, 16:51

Standard Bank Master Card Chargeback,complaint.w

I recently did CFD trading on the internet, and invested 250 US Dollars, in a broker called Starkmarkets.com. (They advertised under Bitcoin Revolution,as a catch phrase)! Did the overseas money transfer, from my Standard Bank, Mastercard. I soon realised that I have been ****med by this broker, and tried to withdraw my funds, which they, refused! Logged complaint with SB ***** division, who reconned that transaction was legit, as an account was opened, on my behalf! All evidence was submitted via email, to prove that I was in fact de*****ed, of my funds! The broker called me at first and invested my funds in Crypto currency, on my behalf. They however never provided me with investment wallet details, so withdrawing the funds, was impossible from my, side! They kept responding to my email enquiries, that funds will be paid back in 7 business days, which never, happened. Fact is that SB Master Card Division will not honour their own Chargeback *****, Policy. So be weary in future who you pay online, with your Mastercard! You may very well lose all your hard earned money through *****, and your bank could decide on behalf, of the **********!

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Replies (3)
Standard Bank
Standard Bank's reply28 Oct 2020, 17:08
Official
Dear Hubert Gainsford

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
Kind regards 
Complaint Resolution Centre
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's update24 Nov 2020, 07:23
Reviewer Update
Dear, Standard Bank,
Just to inform you, that there has been no feedback regarding this, case! I have mailed all the case details to complaints section, on November, 08.20.20. Please respond? Thank you.

's update21 Feb 2021, 13:43
Reviewer Update
Here is another independant internet review of the broker, showing there policies of not allowing withdrawell of, funds! How many of these reviews does Standard bank need, to proof to them who these ********, are? (This is the second similar review, of which I have recently mailed a link, to them).

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwj1qImG6vruAhXzlFwKHamNAuYQFjAIegQIChAD&url=https%3A%2F%2F****warning.org%2Fstarkmarkets-review-starkmarkets-com-bane-****%2F&usg=AOvVaw1LrwoQtLYXlHi8xD6okFN-