Standard Bank & Market SA

I app**** online for a Standard Bank Credit card on 4 November, was provisionally approved, sent all supporting docs several times, Standard client service contact has no record of application as nline applications is outsourced to Market SA, I was provided a contact number, they don't answer at all, there is no way to speak to someone to follow up, extremely bad unacceptable service, Standard bank please have someone contact me urgently to resolve this issue.