TH
Tersia H

1 reviews | Active since Sept 2015

19 Sept 2025, 09:49

STANDARD BANK - MANIPULATING ACCOUNTS

STANDARD BANK - MINIPULATE YOUR SERVICES

This morning I needed to transfer money to my other account to pay for fuel as Monday morning when I wanted to use my debit card, I could not use my card, as Standard Bank is manipulating the functions on your cards. The card declined as they said I reached my card limits which was not true. Standard Bank does not want people to be able to pay their credit cards, so they put blocks on their accounts to say that you need to safeguard your account and once you click on there, they remove your app from your phone. Asking them to provide you with your account details so that you can pay your account they also do not provide.

You pay what you can afford and then you will get messages from the bank telling you if you pay more, they will open your account, what nonsense is that a bank is not a gambling house you can't spend which you don't have.

Then they get two different lawyers to phone you, why are you doing that you blocked my debit card which was linked with my credit card, and I moved funds over every month to pay my credit card, now you want me to lose my job also because I can't put petrol in my car? No, I don't see how the bank is employing people these days which operates like ********s. You want people to stop paying? You are not allowed to block people's cards. This morning when I wanted to draw money from my debit card you swallowed the card and said to many wrong pins, nonsense!!!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2025, 09:58
Official
Dear Tersia

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Sept 2025, 17:03
Official
Dear Tersia

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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