1 reviews | Active since Jan 2018
Standard bank manipulate to get extra money. Blame everything or every one else but themselves
My 3rd compliant against the same bank!
Easter 2016 i bought things from PNP in wynberg and 2 months later it came off my account. November 2017, i bought things from Takealot, and about 3 weeks later it came off my account. It was not kept as a current balance (in a hold), it just never came off and 3 weeks after that the money comes off my account, and since i forgot as i didn't think that Standard bank does this, they say that its Nedbanks fault for only collecting the money on the day they debited me. On top of that, the same thing happened as in 2016, the money suddenly comes off when there is less than what is required for the full transaction. and then you get charged a fee or your account going into overdraft as well as a fee to honor the transaction or transactions. I want to know, how can a bank blame another bank? calls are recorded therefore this call where the consultant said so can be retrieved, why must a client pay and go back and forth, why cant we be told that the current account does not have the feature for what you spent to be held aside so you do not spend it 2 weeks later. The smses are not reliable at all, i log into my internet banking to check what comes off even from my cell phone as the smses always have an issue. im sure i am some how paying for that service as well which does not work! I cant always remember every single swipe i make, but it seems that whenever i swipe, the things are coming off my account towards the end of the 2nd week or 3rd week in every month. I have now started making sure i use my capitec card for everything. not once did i have any problems with this account like i do with my standard bank account. And to think the fee to have this account is much more. All standard bank wants to do is manipulate everything to get as much money from their clients as possible
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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