Standard Bank Management too important to speak to their Clients!

I recently posted a scathing review about Standard Bank. I stipulated that I wanted to be put in touch with a Senior Manager at Standard Bank to discuss my ongoing issues. And, as usual, I received calls from low-level "script readers" at the Call Center. I patiently explained to the 1st caller that I needed to speak to a Senior Manager who has the authority to resolve a high-level complaint. He then got another low-level "customer service " person to call me. Now, I am already a highly disgruntled and dissatisfied client and then Standard Bank still tries to fob me off like this. The customer service lady promised to have a Senior Manager call me at 9am on Monday 5th August. It is now Wednesday 7th August, 19:30, and I'm still waiting for the call .......... This is exactly why I don't want to waste my time with low-rank call center staff. Are Standard Bank Management too important to speak to the very clients who pay their salaries? What a pathetic response from a supposedly professional institution. Standard Bank they way you treat your clients is shameful!