Standard Bank management don't care

I'm from Johannesburg visiting very sick family in Kimberley and had to transfer money to Isle of Man. I looked on the internet where I could go and the Standard Bank website incorrectly indicated the only forex branch is in Kimberley Old Main road. I didn't know it's such a crime ridden area and my iPad pro was ****** out of my hand on the Standard Bank premises before entering the bank's revolving doors. They only have security inside the bank and at the ATM's. After a wild chase and the help of some locals did we recover my iPad with several scratches on it.<br> <br> Once inside the bank I was told by the manager that for years they don't do it there anymore and I had to go to the main branch. So Standard Bank exposed me to crime due to old internet webpages not being updated for years.<br> <br> Once at the main branch I asked to see the manager and they called Corlea van Heerden. I told her what happened and she showed zero empathy or emotions. Just said she'll tell the Internet section to update it. As one of the founding clients of private banking I was shocked by management's lack of empathy. She then said they experience so much crime so why must she say she's sorry.