STANDARD BANK MALL OF THE SOUTH - TEAM LEADER ZODWA CHAUKE VERY UNHELPFULL

<p>Good Day.</p> <p>I visited Standard Bank mall of The South This morning in good spirits to colelct my new cheque card for my new account i opened as I have no time Monday - Saturday. When i opened the account in the week the consultant was very friendly and still offered me a upgrade to prestige where the prestige consultant lousie would give me a call to upgrade. </p> <p>on my visit today 19-3-2017 I was assisted by Daniel Mafalo at the enquiries counter. He found my card after some time and issued it. He let me choose my pin and asked me for limits loaded. i opted for a R5000 daily cash withdrawel limit and a R30k or R20k EAP limit so that when my salary comes in on the 25th I am able to make payments immediately hence me not been able to come into the branch. He opted that he could load it until the 30th of the month and then from thereon I can request it online. when he called the team leader Zodwa Chauke she refused me the EAP limit been loaded and was outright unhelpfull and arrogant. When I asked there names to report the incident. The Genlemen gave his willingly but when I aksed for the team leaders he refused to give it and went to talk to her. When he went to talk to her he took quite a few minutes and then returned me and gave me his name. I hence in frustration because of the cold and unfriendly treatment recieved from the tam leader Zodwa Chauke and then unhelpfulness from Daniel Mafalo requested the account to be closed. in essense i dont really want as i have already given my employer my new banking details and then Daniel said i must pay something like R19-R20 before the account could be closed. I mean for an account i havent even used yet. </p> <p> </p> <p>In any event I do not want the account closed I would just appreciate a EAP limit loaded to the value of R20k @ least so when my salary comes in I can make my payments as I do not have time to come into the branch Mon-Sat. </p> <p> </p> <p>A phone call or email to ********** confirming that this has been done would be greatly apprecated.</p> <p> </p> <p>My Card in the frustration i was in was also crushed by myself - If i can please also have a new card ordered or a Temp Auto Bank Card.</p> <p> </p> <p>Looking forward to a positive account so I dont need to close this account - I am willing to give Standard Bank another chance to retain me as a client and also prove there worth and that 1 unhelpfull individual like Zodwa Chauke is not all the staff at standard Bank.</p> <p> </p> <p>Regards</p> <p>Delon Farah</p> <p>Email ********** <p>Cell: ********** 614 </p> <p> </p>