Standard Bank Mall of Africa - Disgraceful and ***********

On the 21st September 2024, my elderly Mother wanted to change her residential address on her credit card statement so that it can be used as proof of address when she applies for her SA ID card through the bank. From the time she walked into the Mall of Africa branch, she was pushed from pillar to post and had to wait an hour to finally get assistance. No-one seemed to know how to change an address on the system. Seems there is a major lack in training for staff. When my Mother complained, the management at the branch was disgraceful and arrogant. Eventually someone helped and supposedly copied the address on the proof of residence shown to them, but when my Mother received her statement on the 12th October 2024, the address was still wrong and mixed up areas, misspelling etc. Surely Standard Bank staff have regular training and a certain amount of experience before being placed into banking roles? Or is it another case of pure incompetence? Every client should be treated with respect and dignity not treated like trash especially when it comes to pensioners, pregnant women and those who are wheelchair bound etc. Whatever happened to the high standards that the bank once had? Standard Bank used to be one of the best, now, there is no such thing as customer service or respect. Seeing all the complaints on Hello Peter makes one wonder if Standard Bank is really worth it. How is it possible to not know how to spell when you are in such an important position and dealing with client personal information? Or if you are a manager of a branch, how can you not treat your clients respectfully? Disgraceful.