Standard Bank Mall@Reds

The Standard Bank branch at mall@reds proves to be the most *********** and inefficient branch I have been to. The receptionist would leave the front desk to help customers at the ATM,s while we wait in that long queue. I waited an hour for a simple request to check if my investment account was still active as funds were bouncing when I tried to make a deposit. The staff took lunch regardless of the fact that the branch was experiencing backlog. A consultant would spend over 30 minutes assisting a client and a further 15 minutes doing their own thing. This is highly disappointing!