Standard Bank Mall@Reds

Good morning

I do my business banking every Saturday morning at the Mall@Reds branch. This morning they had only 1 (one) teller open. One teller at month end? A second teller started at 08:40 and assisted me. I did my deposit but I also needed change and R10.00 notes. I was told the safe is not open yet. I eventually left at 08:53. Please check the CCTV to confirm my stated times. 23 minutes to do a deposit and get some change! Needless to say that I was late opening my shop +- 6km’s away. To me it matters being late. My customers are important to me. My job and livelihood depend on them. Do you not have any pride in your jobs? Don’t you care? Because you are “Corporate” you don’t have to care? One would think that after closing 90+ branches the service would improve. Is Standard Bank management aware of problems like this or don’t they care either?