PK
Pieter K
1 reviews | Active since Nov 2019
21 May 2020, 06:26
Standard Bank making sure people can't buy food during covid 19 pandemic
In this difficult time I made an arrangement to freez my home loan for 3 months. Standard bank deducted the home loanin the middle of the month taking all the money i had left to buy food for the house. My account is now also in arrears so this mont I will also not be able to provide for my family. I have spoken to the bank on numerous occasions to reverse the deduction and every time I am being told it will be done in two days. It has now been seven days and still nothing. I have spent hours on the phone with them and it doesn't seem like they know what they are doing
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 May 2020, 08:14Hello Pieter
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply21 May 2020, 08:14
Official
Hello Pieter
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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PK
Pieter K's updateReviewer Update
21 May 2020, 09:14I have phoned the bank again this morning and again I received no help. I am at this point thinking of canceling my prestige account as i cannot see why I must pay extra bank costs for absolutely no help from prestige banking as they just put you through to different departments which i can do myself. The bank is very quick to take your money but when it comes to refunds they suddenly have lots of problems
PK
Pieter K's update21 May 2020, 09:14
Reviewer Update
I have phoned the bank again this morning and again I received no help. I am at this point thinking of canceling my prestige account as i cannot see why I must pay extra bank costs for absolutely no help from prestige banking as they just put you through to different departments which i can do myself. The bank is very quick to take your money but when it comes to refunds they suddenly have lots of problems
Standard Bank's replyOfficial
26 May 2020, 08:28Dear Pieter
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Standard Bank's reply26 May 2020, 08:28
Official
Dear Pieter
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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