SC
Sean C
1 reviews | Active since May 2019
24 Nov 2025, 10:32
Standard Bank making it hard to cancel an overdraft
Standard Bank is making it hard for me to cancel my overdraft. When I phone the call centre I am immediately assisted on options that lead to new business, but when I am transferred to the retentions department it feels like I am waiting in an endless queue. Obviously they do not want me to cancel the overdraft. There is not even an option on the app to decrease my overdraft limit, only to increase it. This is ridiculous. I have been a Standard Bank customer for about 20 years. If they do not help me to cancel my overdraft today I am moving to another bank by tomorrow.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Nov 2025, 10:37Good day Sean,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Nov 2025, 10:37
Official
Good day Sean,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SC
Sean C's updateReviewer Update
24 Nov 2025, 16:08It's been more than 5 hours sinxe your reply ans nobody from Standard Bank has contacted me yet.
SC
Sean C's update24 Nov 2025, 16:08
Reviewer Update
It's been more than 5 hours sinxe your reply ans nobody from Standard Bank has contacted me yet.
Standard Bank's replyOfficial
24 Nov 2025, 17:58Our team is lookin g into this matter. We will be in touch with further feedback.
Standard Bank's reply24 Nov 2025, 17:58
Official
Our team is lookin g into this matter. We will be in touch with further feedback.